Returns, Refunds & Exchanges Policy
Introduction
This policy governs returns, refunds, and exchanges for purchases made through Pleasure’s World.
1. Return Eligibility
1.1 Items may be returned within 30 days of delivery.
1.2 To qualify, items must be:
- Unused and unworn
- In original packaging
- In the same condition as received
1.3 Certain items (e.g., intimate apparel, hygiene-sensitive products) may be non-returnable for health and safety reasons.
2. Return Process (Step-by-Step)
2.1 Contact us at contact.pleasuresworld@gmail.com to initiate a return.
2.2 Provide order number and reason for return.
2.3 Receive return instructions and authorization.
2.4 Ship the item to the provided return address.
3. Return Shipping
3.1 Customers are responsible for return shipping costs unless the item is defective or incorrect.
3.2 We recommend using trackable shipping methods.
4. Refunds
4.1 Refunds are issued to the original payment method.
4.2 Processing timeline:
- Inspection: 3–5 business days after receipt
- Refund issuance: 5–10 business days thereafter
4.3 Original shipping fees are non-refundable unless required by law.
5. Exchanges
5.1 Exchanges are subject to product availability.
5.2 If unavailable, a refund will be issued.
6. Non-Returnable Items
- Final sale items
- Gift cards
- Personal care/intimate products (where applicable)
7. Damaged or Defective Items
7.1 Customers must report issues within 7 days of delivery.
7.2 We will provide replacement or refund at our discretion.